Frequently Asked Questions
Everything you need to know about your order and our unique products.
How long will it take for my order to ship?
Most orders are processed and shipped within 1-3 business days. Once your package leaves our warehouse, you will receive a tracking number via email to monitor its delivery progress.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that certain items, such as face masks or final sale products, are not eligible for return due to hygiene and clearance regulations.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on the weight of your order and the destination.
How should I care for my knit sweaters and blankets?
To ensure the longevity of our knit products, we recommend hand washing in cold water and laying them flat to dry. Avoid using a dryer, as high heat can damage the fibers and cause shrinkage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
Because we strive to process orders quickly, we can only make changes or cancellations if the order has not yet been processed by our warehouse. Please contact our support team immediately if you need to modify your order.